suggestions of Helpdesk software, request tracking - public domain or low cost

Tue Jul 11 14:44:34 PDT 2006

Paul Cubbage wrote:
> Take a look at sugarcrm.com & .org  It's open and has a company behind 
> it if you want to buy training, support or customization.  It's a lot 
> and may be more than you want but if you have plans to do more down the 
> road, it could be a good bet.  Works with windoze.
> 
> I haven't used it so this is just an opinion and your mileage may vary.

	The bizdev guys swear by SugarCRM and convinced me to get the Sugar 
Outlook plugin for them so things can move easily from Exchange to Sugar 
and vice versa. I'm not sure how well Sugar would work as a general 
purpose help desk depending on how anyone actually defines what a help 
desk is. It has some ticket and bug tracking features, but nothing on 
the scale of RT or Bugzilla from my quick run through it a few months 
ago. If your requirements are very light on the help desk functions and 
you need more of the portal/contact stuff, Sugar might not be a bad way 
to go.

	Installed on Apache2, Mysql5, and PHP4 on Linux in our case. SugarCRM 
4.2 was not happy with PHP 5.1 which broke it in odd and confounding 
ways, but I expect the next minor version or 4.5 to fix that. Otherwise 
it's been easy to support, backup, and move between machines while we 
did hardware updates.

Ramin, starting to think that he supports entirely too many web apps.