suggestions of Helpdesk software, request tracking - public domain or low cost

Tue Jul 11 10:12:39 PDT 2006

Take a look at sugarcrm.com & .org  It's open and has a company behind it if you 
want to buy training, support or customization.  It's a lot and may be more than 
you want but if you have plans to do more down the road, it could be a good bet. 
  Works with windoze.

I haven't used it so this is just an opinion and your mileage may vary.

Guy B. Purcell wrote:
> 
> On Jul 10, 2006, at 1:02 PM, trm at eskimo.com wrote:
> 
>>
>>   I am seeking suggestions of Low cost or public domain Helpdesk  
>> software
>> which is web based and also sends out email messages was needed.
>>
>>   Examples would be:
>>   - troubleticketexpress.com
>>   - perldesk.com
> 
> 
> I've used a few:
> 
> * RT--not much to add beyond what Jennifer & Ramin have said; I  really 
> like it, but I think it has outgrown Perl
> 
> * Remedy's ARS--this is the engine beneath Remedy's own helpdesk app;  
> it's not cheap, but it has several nice features (my favorite was the  
> ability to put tickets "on the back burner" for a time & have 'em  
> automatically "reactivate" when that time had lapsed--really nice for  
> when, say, a customer says they'll get back to you within X days);  and 
> their actual helpdesk app is very expensive
> 
> * Double-choco-latte--dumb name; easy to install (it's PHP); a bit  more 
> than simple helpdesk, but it works fine for just that; I didn't  use 
> this much, so don't have a strong opinion
> 
> * My previous employer purchased Remedy Magic Service Desk (different  
> product entirely than their ARS/HelpDesk), but it never got installed  
> before I left (from talking with the guy doing the install, it seemed  
> way too integrated with Windows/AD for my comfort)
> 
> -Guy
> 
> 
> 
> 