suggestions of Helpdesk software, request tracking - public domain or low cost

Mon Aug 14 12:07:26 PDT 2006

Bugzilla works well...and is free. ;-)

On 8/14/06 11:22 AM, "David Carmean" <david.carmean at netapp.com> wrote:

> 
> Resurrecting an old thread here...
> 
> Anyone here have experience with Cerberus?  OTRS?  Kayako?  SupportTrio?
> 
> We (Engineering) are trying desperately to get off of Corporate
> IT's evil Vantive system.
> 
> Thanks.