suggestions of Helpdesk software, request tracking - public domain or low cost

Mon Aug 14 11:22:17 PDT 2006

Resurrecting an old thread here...

Anyone here have experience with Cerberus?  OTRS?  Kayako?  SupportTrio?

We (Engineering) are trying desperately to get off of Corporate 
IT's evil Vantive system.

Thanks.

-- 
David Carmean						Network Appliance, Inc
Infosystems Architect,					495 E. Java Drive
                                         		Sunnyvale, CA  94089