suggestions of Helpdesk software, request tracking - public domain or low cost

Mon Aug 14 12:49:40 PDT 2006

Hi all,

I'm new to this list.  (vaguely...) I am a systems administrator for a
large network in a scientific / research computing environment.

On Mon, 2006-08-14 at 12:07 -0700, Jim Adams wrote:
> Bugzilla works well...and is free. ;-)

Same goes for Request Tracker.  It offers a built-in knowledge base if
you want it.

http://www.bestpractical.com/rt/

[..]
> On 8/14/06 11:22 AM, "David Carmean" <david.carmean at netapp.com> wrote:
> 
> > 
> > Resurrecting an old thread here...
> > 
> > Anyone here have experience with Cerberus?  OTRS?  Kayako?  SupportTrio?
> > 
> > We (Engineering) are trying desperately to get off of Corporate
> > IT's evil Vantive system.
> > 
> > Thanks.