DSL provider recommendation

Wed Jul 23 17:40:52 PDT 2003

Alberto,

I have used Bay Area Internet Services for over 5 years. They are on the
expensive side, but the communications to the users regarding outages, etc.
have been great. I can also speak highly of their tech support; they seem to
get it right the first time.

But, like already mentioned, all lines belong to SBC regardless of the ISP
or the local loop provider and whenever it falls out of the ISP's realm of
authority it can be a long and terrible wait at times. For that reason, I
will never use Verio again after numerous outages sometimes lasting for over
8 hours during the business day - it just always came back on and never a
word about what may have caused the problem or what was done to resolve the
issue.

Brian.

-----Original Message-----
From: owner-baylisa at baylisa.org [mailto:owner-baylisa at baylisa.org]On
Behalf Of Alberto Begliomini
Sent: Wednesday, July 23, 2003 2:50 PM
To: BayLISA
Subject: DSL provider recommendation

I am shopping around for a DSL provider!

SBC has been way to unreliable in the past few months. My connection was
down for 2 weeks because they made an administrative mistake, and they
had to re-provision the line again! This morning our connection was down
for more than one hour, and SBC does not have any clue of what happened
(of course, they asked me which version of Windows I am running!)

Any recommendation for a dencently reliable DSL provider that has a
support team that has at least half clue of what they are doing?

Thanks in advance, I'll summarize the answers.

Alberto