RT vs Bugzilla

Tue Mar 7 12:49:57 PST 2006

Not knowing anything about RT, I'd think that would prove the superiority
of Bugzilla in getting information vital to troubleshooting.

One really needs that sort of structure to force users to provide useful
feedback.  While that'll put people off at the same time, some pressure
from the developers in question might do the trick to keep people in line
and filing reports via bugzilla.

-Phil/CERisE

On Tue, Mar 07, 2006 at 12:35:20PM -0800, Danny Howard wrote:
> Cyrus,
> 
> 
> > 2. knowing how to use it, meant ppl actually used it and didn't take
> > the easier route of
> >     a) Water cooler attacks
> >     b) Stroll up to his cube attacks :)
> > 3. (2) in turn meant less of "Please use the helpdesk system, since I
> > can't remember all your requests" etc.
> 
> My understanding, and a chief reason why I don't favor Bugzilla, is
> that you can open an RT issue by just sending in a mail to support or
> helpdesk or whatever.  If all the user needs to know is where to send
> an e-mail . . . how does "I know how to fill out all twenty Bugzilla
> fields" work any better?
> 
> --
> http://dannyman.toldme.com
> 