Trouble ticketing systems?

Thu Jun 19 14:31:38 PDT 2003

My experience has been quite good with bugzilla. I'm familiar with mysql
so the installation took around 2-3 hours, including adding the categories
and products. We do have a custom skin, but you can run it just fine with
the default skin. We use it more for task tracking than "fixing bugs" per
say ... but as you mention, it does everything including making toast... 

I'm running it on an old Ultra 10 that's got plenty of other work on it
...  and it doesn't consume much in terms of resources.

Good luck.

Russ

On Thu, 19 Jun 2003, Michael T. Halligan wrote:

>I was wondering if I could get some opinions/experiences with
>different ticketing systems?  Lately I've lost interest in
>spending so much time on bugfixing, learning rather peculiar
>configuration systems, spending hours and hours getting the hundred
>or so perl modules configured and installed for a specific piece
>of software, etc.. I'm looking to find something that's mature,
>well recommended, and actively maintained.  I'd prefer something
>written in perl or php, I'm not a huge fan of python.
>
>What I've been looking at for the past few weeks are :
>		Pros				- Cons
>bugzilla : 	- Well supported		- Rather complex configuration 
>		- Active Community		- AOL
>		- Very extensive		- Bloatware
>		- Does everything I need,	- I don't have the required 40 hours
>                  plus it makes toast	          that it's been suggested to dedicate
>		- Mature			  for a good custom 
>
>
>keystone:	PHP				- very inactive community support
>		- Easy to configure & modify	since whitepj made it commercial
>		- I've implemented it at several
>		  companies
>	`	- A good friend used to develop
>		  for whitepj (company that
>		  turned it commercial)
>		- Mature
>
>DCL (Double	- Recommended by several people
>Choco Latte)	on SAGE list, and one colleague
>		- PHP
>
>
>RT:		- Mature			- Perl module dependency hell, even
>		- Active Community		  with CPAN
>		- Good Documentation		- Semi complex configuration
>		- Implemented before as 	- Mod_perl .. Does it really need mod_perl?
>		  customer/customer management
>		  system
>		- Semi Mature
>		- Perl
>
>-------------------
>Michael T. Halligan
>Chief Geek
>Halligan Infrastructure Designs.
>http://www.halligan.org/
>2250 Jerrold Ave #11
>San Francisco, CA 94124-1012
>(415) 824.4453 - Home/Office
>(415) 724.7998 - Mobile
>

-- 
Russel Witte
rjwitte at rjwitte.com
Support Organ Donation -- It Saves Lives!