Verisign/NetSol: FW: Misleading Advertising

Tue Apr 30 20:05:50 PDT 2002

This is Verisign's response to my complaint that they began "billing" for a
domain that doesn't expire for 6 more months. I never gave them any
information concerning this domain, they simply harvested it from the
opensrs database. BTW, I checked with the Silicon Valley Better Business
Bureau ... check out their "unsatisfactory record" :

http://www.bbbsilicon.org/commonreport.html?compid=204813

Well, I guess I start moving my clients from Versign/Network Solutions,
Verisign Cybercash/Payflow and Versign secure certificates... I no longer
"trust" them and will consider their email to be spam.

Russ

-----Original Message-----
From: websitesales at verisign.com [mailto:websitesales at verisign.com]
Sent: Monday, April 29, 2002 9:16 AM
To: rjwitte at rjwitte.com
Subject: RE: Misleading Advertising

Should you need further assistance regarding this matter, please reference
Service Request # 1-1CZD9G.

Thank you for contacting VeriSign.

The domain name transfer and renewal notice that you recently received was
sent to inform you of our domain name renewal rate. Since you are not
required to renew your domain name with your current registrar, we hope
you'll choose to transfer and renew your domain name with VeriSign.

Our current annual domain name renewal rate of $29.00 includes a variety of
services FREE of charge. By transferring your domain name to VeriSign, you
will extend your registration period by one year, gain FREE access to use
our 24/7 customer support and have use of a our Web-based interface to
manage your account.

Plus, we offer an array of value-added services such as personalized e-mail
and customizable Web site packages. We are committed to giving you
everything you need for a powerful Web presence.

If you have been thinking about transferring your domain registration, now
is your chance. To take advantage of our $29.00 annual renewal rate,
simply, complete and sign the transfer and renewal form we sent you - today.

Best regards,
David R.

VeriSign, Inc.
http://www.networksolutions.com

TRACKING NUMBER: A00000321937-00002728517

     -----Original Message-----

     From: rjwitte at rjwitte.com
     Sent: Friday, Apr 26 2002 07:45 PM
     To: websitesales at verisign.com
     Cc: 3hearts at comcast.net
     Subject: Misleading Advertising

     Dear Sir or Madam,

I recently received a "Domain Name Expiration Notice" for 6 domains that I
registered for a client with another registrar. This "Notice" appears
deceptively like a bill. I expect better from a company that advertises "The
value of Trust". This is untrustworthy and unethical advertising and I
believe this is causing enormous bad-will for your company. I urge you to
reconsider this campaign.

Sincerely,

Russel Witte