Reports for Helpdesk software, request tracking - public domain or low cost

Tue Jul 11 15:17:42 PDT 2006

iReports, a nice GUI front end to JasperReports makes report writing a lot 
simpler.  It's a lot like an old 4GL report writer (that's a good thing).

Alan Horn wrote:
> 
>> Since then my money doesn't run to ARS and I'm using RT.  Sadly, it 
>> lacks reporting[1], its "Scrips" engine is not _quite_ easy enough to 
>> figure out (I tried, and timed out), and the basic priority scheme 
>> needs far too much work to be realistic.  (If the top-priority thing 
>> in your queue is not what you end up working on, ask yourself, Why 
>> not?)  Not only do I not have the money this time, I don't have three 
>> months to give to the customization of things like that.
> 
> 
> Maybe this has been mentioned, but engaging bestpractical to do 
> customizations for you is probabaly fairly reasonable in terms of cost.
> 
> Cheers,
> 
> Al
> 
> 