Thanks!

Thu Jun 17 22:04:52 PDT 2004

Many kudos to Heather for a good presentation this evening.  I didn't get 
to meet and greet everyone there, but it seemed like a decent number of 
people showed up.  I'm looking forward to future presentations.  Next time 
I hope to stay for after presentation meet and eats :)

For those of you who couldn't make it, the topic was helpdesk automated 
responder using procmail and the many other uses that a company could 
benefit reusing this tool.  I would have liked more technical depth, 
but the presentation gave me some ideas about how this kind of tool can be 
used in other ways.  There was some debate about the use of automating 
responses in today's society, and whether there is benefit.  Having been 
on both sides of the email query, I know that our ticket system benefitted 
from having some automation in it (I now know some additional tweaks that 
could be added), but I also know that I hate getting stuck in an automated 
response loop where it feels like I'll never get a human reply.  Heather 
fielded the questions quite well, and it's obvious she knows the subject 
matter.

For my first BayLISA meeting, I'm happily impressed.  I'm planning to join 
BayLISA as long as the current situation resolves.  If any people are 
needed for volunteer positions, please let me know.  I'd volunteer space, 
but my company doesn't have meeting room space.

Also, job relevance.  Anyone looking for a technical support manager role? 
My company is looking for someone to be responsible for providing customer 
support on the product.  Please email me if interested, and I'll give you 
more details.  (A resume wouldn't hurt either.)

Comment on the directions on the website:

>From 280 Freeway
light at Mariami and you should turn left there, right at the first 
driveway (marked with a blue apple), and park.

a Donut Wheel shop to the left.) Now that you've turned around, you can 
enter the blue-apple marked driveway on your right. lot.

at Mariani, which is rather large, and a light; then turn right into the 
blue-apple driveway.

All of these directions instruct people to turn right into the driveway 
after turning on to Mariani.  The actual directions should be turn left on 
the Infinite Loop.  Having both the map and the directions, and the 
evidence in front of us we knew where to go today, but figured that this 
should probably be corrected on the website.

Thanks again!

Jennifer Davis