From rick at linuxmafia.com Tue Jun 17 03:09:55 2003 From: rick at linuxmafia.com (Rick Moen) Date: Tue, 17 Jun 2003 03:09:55 -0700 Subject: BayLISA meets, this Thursday (June 19) Message-ID: <20030617100954.GM1270@linuxmafia.com> This coming Thursday is BayLISA night! IMPORTANT: This month's meeting is in Apple's _Building 4_ on Infinite Loop, _not_ in the usual De Anza 3 meeting space. Speaker: Ross Oliver Topic: Stick, Rudder, and Keyboard: How Flying My Airplane Makes Me a Better Sysadmin The airport may seem a long way from the machine room, but sysadmins can still benefit from aviators. Ross Oliver, a licensed pilot and 15-year sysadmin veteran, will describe how his sysadmin abilities have been enhanced by aviation skills and techniques, and how you can apply them without actually taking to the air. Ross Oliver is Chief Maven of the consulting firm Tech Mavens, Inc. Prior to founding Tech Mavens, Ross was System Security Manager for E*TRADE, and has held senior technical postions at several Silicon Valley firms, including Sun Microsystems and SGI. BayLISA meetings are (unless otherwise noted) held the _3rd Thursday_ of each month. Meetings are 7:30 to 9:30 pm (but have been known to run late -- and you're welcome to come early). http://www.baylisa.org/events/ has details. MAP AND DIRECTIONS for this month's meeting are at http://www.baylisa.org/locations/current.html Don't forget your wallet if you want to take us up on the membership special, join as a member without the special, or buy pint glasses and t-shirts. There will be snacks and sodas and other drinks - catered by Mrs. Hersey. -- Cheers, I've been suffering death by PowerPoint, recently. Rick Moen -- Huw Davies rick at linuxmafia.com From extasia at extasia.org Tue Jun 17 19:49:31 2003 From: extasia at extasia.org (David Alban) Date: Tue, 17 Jun 2003 19:49:31 -0700 Subject: [baylisa] SIG-BEER-WEST this Saturday 6/17 in San Francisco Message-ID: <20030617194931.A24594@gerasimov.net> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 SIG-beer-west Saturday, June 21, 2003 at 6:00pm San Francisco, CA Beer. Mental stimulation. This event: * Saturday, 06/21/2003, 6:00pm, at the Toronado, San Francisco Coming events (third Saturdays): * Saturday, 07/19/2003, 6:00pm * Saturday, 08/16/2003, 6:00pm * Saturday, 09/20/2003, 6:00pm * Saturday, 10/18/2003, 6:00pm San Francisco's next social event for computer sysadmins and their friends, sig-beer-west, will take place on Saturday, June 21, 2003 at the [1]Toronado in San Francisco, CA. The Toronado has an impressive selection of [2]draught and [3]bottled beer. Festivities will start at 6:00pm and continue until we've all left. The Toronado has an excellent selection of beer, but no food. It is perfectly okay to score food from neighboring establishments and bring it back to the Toronado to eat. Also, after we are all full with beer we may roam off to a nearby restaurant. [1] http://www.toronado.com/ [2] http://www.toronado.com/draft.htm [3] http://www.toronado.com/bottles.htm Everyone is welcome at this event. We mean it! Please feel free to forward this information and to invite friends, co-workers, and others who might enjoy lifting a glass with interesting folks from all over the place. (O.K., you do have to be of legal drinking age to attend.) For directions to the Toronado, please use the [4]excellent directions at their website. When you show up at the Toronado, you should look for some kind of botched sig-beer-west sign. We will try to make it obvious who we are. :-) [4] http://www.toronado.com/map.htm Note: Check the tables in the back room for us if you don't see us at the tables by the bar. The back room is back and to the left. Can't come this month? Mark your calendar for next month. sig-beer-west is always on the third Saturday of the month. Any Comments, Questions, or Suggestions of Things to Do Later on That Evening ... email [5]Fiid or [6]David. [5] fiid A T fiid D O T net [6] extasia A T extasia D O T org There is a sig-beer-west mailing list. To subscribe, send an email with "subscribe" in the body to . sig-beer-west FAQ 1. Q: Your announcement says "computer sysadmins and their friends". How do I know if I'm a friend of a computer sysadmin? I don't even know what one is. A: You're a friend of a computer sysadmin if you can find the sig-beer-west sign at this month's sig-beer-west event. 2. Q: I'm not really a beer person. In fact I'm interested in hanging out, but not in drinking. Would I be welcome? A: Absolutely! The point is to hang out with fun, interesting folks. Please do join us. 3. Q: Is parking difficult around the Toronado, like maybe I should factor this into my travel time? A: Yes. ______________________________________________________________________ sig-beer-west was started in February 2002 when a couple Washington, D.C. based systems administrators who moved to the San Francisco Bay area wanted to continue a [7]dc-sage tradition, sig-beer, which is described in dc-sage web space as: SIG-beer, as in "Special Interest Group - Beer" ala ACM, or as in "send the BEER signal to that process". The original SIG-beer gathering takes place in Washington DC, usually on the first Saturday night of the month. [7] http://www.dc-sage.org/ ______________________________________________________________________ - -- Live in a world of your own, but always welcome visitors. *** Cave fruticem. http://www.extasia.org/cave-fruticem/ Come to sig-beer-west! http://www.extasia.org/sig-beer-west/ Unix sysadmin available: http://www.extasia.org/resume/ -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.0.6 (GNU/Linux) Comment: For info see http://www.gnupg.org iD8DBQE+79G2Ph0M9c/OpdARAiuUAKCnzOwgEgfJGAidpIlK1v0JLZBfvACgvWCh GIY3Xxv3fFxt2NNKpi1AJlE= =MwTE -----END PGP SIGNATURE----- From extasia at extasia.org Tue Jun 17 20:11:41 2003 From: extasia at extasia.org (David Alban) Date: Tue, 17 Jun 2003 20:11:41 -0700 Subject: [baylisa] Correction: SIG-BEER-WEST this Saturday 6/21 in San Francisco In-Reply-To: <20030617194931.A24594@gerasimov.net>; from extasia@extasia.org on Tue, Jun 17, 2003 at 07:49:31PM -0700 References: <20030617194931.A24594@gerasimov.net> Message-ID: <20030617201141.B25088@gerasimov.net> -----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 On 2003/06/17 David Alban wrote: > Subject: SIG-BEER-WEST this Saturday 6/17 in San Francisco > SIG-beer-west > Saturday, June 21, 2003 at 6:00pm > San Francisco, CA Error between keyboard and chair! Subject date is incorrect. Body date was correct. June's SIG-BEER-WEST will be on Saturday, June 21. - -- Live in a world of your own, but always welcome visitors. *** Cave fruticem. http://www.extasia.org/cave-fruticem/ Come to sig-beer-west! http://www.extasia.org/sig-beer-west/ Unix sysadmin available: http://www.extasia.org/resume/ -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.0.6 (GNU/Linux) Comment: For info see http://www.gnupg.org iD8DBQE+79eBPh0M9c/OpdARAu7rAJ9qEE9pOvFOwp7tvskfn3nprqXVuwCdHMy7 S7rYcPon6yqHGQOVlCagmxY= =CkX5 -----END PGP SIGNATURE----- From michael at halligan.org Thu Jun 19 12:50:08 2003 From: michael at halligan.org (Michael T. Halligan) Date: Thu, 19 Jun 2003 12:50:08 -0700 (PDT) Subject: Trouble ticketing systems? Message-ID: I was wondering if I could get some opinions/experiences with different ticketing systems? Lately I've lost interest in spending so much time on bugfixing, learning rather peculiar configuration systems, spending hours and hours getting the hundred or so perl modules configured and installed for a specific piece of software, etc.. I'm looking to find something that's mature, well recommended, and actively maintained. I'd prefer something written in perl or php, I'm not a huge fan of python. What I've been looking at for the past few weeks are : Pros - Cons bugzilla : - Well supported - Rather complex configuration - Active Community - AOL - Very extensive - Bloatware - Does everything I need, - I don't have the required 40 hours plus it makes toast that it's been suggested to dedicate - Mature for a good custom keystone: PHP - very inactive community support - Easy to configure & modify since whitepj made it commercial - I've implemented it at several companies ` - A good friend used to develop for whitepj (company that turned it commercial) - Mature DCL (Double - Recommended by several people Choco Latte) on SAGE list, and one colleague - PHP RT: - Mature - Perl module dependency hell, even - Active Community with CPAN - Good Documentation - Semi complex configuration - Implemented before as - Mod_perl .. Does it really need mod_perl? customer/customer management system - Semi Mature - Perl ------------------- Michael T. Halligan Chief Geek Halligan Infrastructure Designs. http://www.halligan.org/ 2250 Jerrold Ave #11 San Francisco, CA 94124-1012 (415) 824.4453 - Home/Office (415) 724.7998 - Mobile From rjwitte at rjwitte.com Thu Jun 19 14:31:38 2003 From: rjwitte at rjwitte.com (Russ Witte) Date: Thu, 19 Jun 2003 17:31:38 -0400 (EDT) Subject: Trouble ticketing systems? In-Reply-To: Message-ID: My experience has been quite good with bugzilla. I'm familiar with mysql so the installation took around 2-3 hours, including adding the categories and products. We do have a custom skin, but you can run it just fine with the default skin. We use it more for task tracking than "fixing bugs" per say ... but as you mention, it does everything including making toast... I'm running it on an old Ultra 10 that's got plenty of other work on it ... and it doesn't consume much in terms of resources. Good luck. Russ On Thu, 19 Jun 2003, Michael T. Halligan wrote: >I was wondering if I could get some opinions/experiences with >different ticketing systems? Lately I've lost interest in >spending so much time on bugfixing, learning rather peculiar >configuration systems, spending hours and hours getting the hundred >or so perl modules configured and installed for a specific piece >of software, etc.. I'm looking to find something that's mature, >well recommended, and actively maintained. I'd prefer something >written in perl or php, I'm not a huge fan of python. > >What I've been looking at for the past few weeks are : > Pros - Cons >bugzilla : - Well supported - Rather complex configuration > - Active Community - AOL > - Very extensive - Bloatware > - Does everything I need, - I don't have the required 40 hours > plus it makes toast that it's been suggested to dedicate > - Mature for a good custom > > >keystone: PHP - very inactive community support > - Easy to configure & modify since whitepj made it commercial > - I've implemented it at several > companies > ` - A good friend used to develop > for whitepj (company that > turned it commercial) > - Mature > >DCL (Double - Recommended by several people >Choco Latte) on SAGE list, and one colleague > - PHP > > >RT: - Mature - Perl module dependency hell, even > - Active Community with CPAN > - Good Documentation - Semi complex configuration > - Implemented before as - Mod_perl .. Does it really need mod_perl? > customer/customer management > system > - Semi Mature > - Perl > >------------------- >Michael T. Halligan >Chief Geek >Halligan Infrastructure Designs. >http://www.halligan.org/ >2250 Jerrold Ave #11 >San Francisco, CA 94124-1012 >(415) 824.4453 - Home/Office >(415) 724.7998 - Mobile > -- Russel Witte rjwitte at rjwitte.com Support Organ Donation -- It Saves Lives! From dan_bethe at yahoo.com Thu Jun 19 14:44:45 2003 From: dan_bethe at yahoo.com (Dan Bethe) Date: Thu, 19 Jun 2003 14:44:45 -0700 (PDT) Subject: Trouble ticketing systems? In-Reply-To: Message-ID: <20030619214445.25442.qmail@web11004.mail.yahoo.com> For what it's worth, it should also be noted that Double Choco Latte (http://dcl.sf.net) is aligned both with the AxisGroupware project (http://axisgroupware.org) and with GNU Enterprise (http://gnue.org). Go see the mailing lists or irc.freenode.org #dcl and #gnue for more information. It's got an object oriented, three tiered design made by real enterprise architects. As opposed to being a quick hack or just "yet another" script designed to scratch the itch of a listless tech support hacker. :) __________________________________ Do you Yahoo!? SBC Yahoo! DSL - Now only $29.95 per month! http://sbc.yahoo.com From chuck+baylisa at snew.com Thu Jun 19 16:01:20 2003 From: chuck+baylisa at snew.com (Chuck Yerkes) Date: Thu, 19 Jun 2003 19:01:20 -0400 Subject: Trouble ticketing systems? In-Reply-To: References: Message-ID: <20030619230120.GA5811@snew.com> Quoting Michael T. Halligan (michael at halligan.org): > I was wondering if I could get some opinions/experiences with > different ticketing systems? Lately I've lost interest in > spending so much time on bugfixing, learning rather peculiar You don't mention that other thing: Your requirements I've used req and wreq at a midsized company with 20-80 users pretty well for IT type task management, subverted into Professional Services a bit. Bugzilla was brought in much later for proper software bug tracking. I liked Bugzilla. I liked getting mail when my bugs were marked "won't fix" so I could go smack someone. Remedy was just fine, in times of yore (last used by me 1995). Commercial. Commercial isn't necessarily bad. If you can have it up and running and with help a phone call away, then you save time. Time you can use for other things. Push bugfixing off to a support group. Of no real relevance, perhaps: At a previous job, we also got a multi-user calendar type program that was mainly perl. For a few hundred $$$$. It was mostly 1 guy who was running it. Good, we'll support small developers. It was missing some things. We paid him a bit to write those things, on the contigent that it be part of the main code (we don't want a one-off). In exchange, we also benefited from things OTHER customers paid him to do. It was a stop-gap because the company was gonna get a great calendar/tracking tool. For 4 years, they were gonna get a great replacement. Yessiree!... They did try to get us to use a Windows-only thing, but we pretty much flat out refused (I might have phrased our refusal as "We're on the road 70% of the time and we carry Unix laptops doing Unix work on Unix systems - are you high?"). From dannyman at toldme.com Thu Jun 19 21:46:10 2003 From: dannyman at toldme.com (Danny Howard) Date: Thu, 19 Jun 2003 21:46:10 -0700 Subject: Trouble ticketing systems? In-Reply-To: <20030619230120.GA5811@snew.com> References: <20030619230120.GA5811@snew.com> Message-ID: <20030620044609.GS12423@pianosa.catch22.org> On Thu, Jun 19, 2003 at 07:01:20PM -0400, Chuck Yerkes wrote: > Quoting Michael T. Halligan (michael at halligan.org): > > I was wondering if I could get some opinions/experiences with > > different ticketing systems? Lately I've lost interest in > > spending so much time on bugfixing, learning rather peculiar > > You don't mention that other thing: > Your requirements One thing I really really really really like is the ability to manage tickets via e-mail, which I am very used to, instead of dealing with some funny web interface that is completely new to me. This is doubly important, imho, when I am a user in need of help and would rather spend time explaining that I need help by sending an e-mail to IT instead of hunting down the web interface and figuring out how to fill in the form, only to see it break on me or otherwise give me weird errors that only increase my frustrations with technology and the people who support it. Because I'm so picky about this, I hacked really deep into Bugzilla internals to bodge up an interface so that not only could I send an e-mail to an alias and get a ticket filed as a result, I could also follow up to the e-mail from my happy threaded mail folder and manipulate its state with some simple command macros. Now, I've been mostly out in the analog world these past few years, but I'm curious if I'm the only person with these weird 1990s-style feelings, and whether e-mail integration is a requirement that you folks look for and that the ticket systems integrate cleanly. If you would rather not pollute the list though, I'm happy to hear from you in private. :) Thanks, -danny -- http://dannyman.toldme.com/ From jxh at jxh.com Thu Jun 19 22:14:51 2003 From: jxh at jxh.com (Jim Hickstein) Date: Fri, 20 Jun 2003 00:14:51 -0500 Subject: Trouble ticketing systems? In-Reply-To: <20030620044609.GS12423@pianosa.catch22.org> References: <20030619230120.GA5811@snew.com> <20030620044609.GS12423@pianosa.catch22.org> Message-ID: <2147483647.1056068091@[10.9.18.6]> > One thing I really really really really like is the ability to manage > tickets via e-mail, which I am very used to, instead of dealing with > some funny web interface that is completely new to me. My users tell me this, by way of complaint. I use RT2, and it has an "enhanced mailgate", which I haven't got around to installing, that addresses this. It requires (supports?) cryptographic signatures on messages going in, but that's not a problem here. If I ever try it, I'll let you know how it is. From milt at stanford.edu Thu Jun 19 14:58:22 2003 From: milt at stanford.edu (milt at stanford.edu) Date: Thu, 19 Jun 2003 14:58:22 -0700 (PDT) Subject: Trouble ticketing systems? Message-ID: <200306192158.h5JLwMP09091@puttputt.Stanford.EDU> Has anyone had some experiance with a machine/application/os database tools for an IT group? I'd like to have a MySql foundation. _ _ _ _ _ _ _ _ | \ / (_) |_____ | \ / | __ _| | | ___ _ __ _ | \/ | | |_ _| | \/ |/ _` | | |/ _ \| '__|| | | | | | | | | | | (_| | | | (_) | | | |_| | |_|\/|_|_|_| |_| |_|\/|_|\__,_|_|_|\___/|_| \__, | milt at stanford.edu - Stanford Network - |___/ 650-725-5328 - Engineering - http://www.stanford.edu/~milt/ http://vicky/ (Stanford Networking page) From david at catwhisker.org Fri Jun 20 09:31:08 2003 From: david at catwhisker.org (David Wolfskill) Date: Fri, 20 Jun 2003 09:31:08 -0700 (PDT) Subject: Low-cost help with telecomm for start-up? Message-ID: <200306201631.h5KGV8JB066914@bunrab.catwhisker.org> For the last couple of moths, I've been working (on an equity-only basis, same as everyone else involved) with a start-up. Folks typically do a fair amount of work from home; when folks need to gather, the site is a carriage-house in back of the residence of one of the senior managers. That is also where most of the computers are. It appears that we may have an opportunity to move into some "real" office-space near the southern border of Belmont, just east of the Bayshore Freeway (between Hobee's & Jameco, for folks who know the area). The previous tenants left behind their patch-panel, interior wiring, a Mitel PBX, and various office furnishings. (I spent most of yesterday verifying that the wiring did, in fact, work and documenting the status -- as well as making a couple of small adjustments to some of the 66 ("punch-down") blocks to make things a bit more nearly consistent.) While I think I can cope with the internal wiring, we're going to need to connect this space to the Outside World in order for it to actually be useful. And there are aspects of telecomm provisioning that come pretty close to Black Magic. :-} Further, this exercise, at best, has a rather constrained budget -- certainly for now. I need to figure out what to do about an Internet connection (we had been making do with ADSL at the carriage house) and trunk (as well as other) provisioning for the Mitel PBX. Does anyone has suggestions for telecomm folks who would be willing and able to work with such a company? I'd prefer to work with folks who are near the area. Thanks, david -- David H. Wolfskill david at catwhisker.org Based on what I have seen to date, the use of Microsoft products is not consistent with reliability. I recommend FreeBSD for reliable systems. From bill at wards.net Fri Jun 20 10:10:35 2003 From: bill at wards.net (William R Ward) Date: Fri, 20 Jun 2003 10:10:35 -0700 Subject: RFC: A new LUG for the peninsula? Message-ID: <16115.16395.185261.756323@komodo.home.wards.net> As I mentioned last night at the meeting... I spend most of my days at Oracle in Redwood Shores, and there are a lot of Oracle people who are very much interested in Linux due to Oracle's "Unbreakable Linux" campaign. But most of the people I've talked to don't want to attend BayLISA, SVLUG, BALUG, or EBLUG due to the distance involved. In these discussions it has become apparent to me that there may be a need for a peninsula-based LUG. Further, as a member of the SVLUG speakers mailing list I was surprised to find that we have booked speakers all the way through November of this year. Speakers who would like to give a presentation before then have a limited number of venues where they can give their talks. But I want to make it very clear on one point: it is not my point to fragment or compete with any of the other bay area groups in any way. I think there's a big geographical untapped audience in the Peninsula of people who don't attend those groups due to the distance, and an interest in having a local group. So I'm writing to find out what people think of this idea. I am hoping to have the meetings at the Oracle campus, which is right near highway 101 and the Caltrain. I haven't made any firm plans for the day/time of the meeting, and would be interested in input on that point. So - are you interested in this? Would you like to attend a LUG in Redwood Shores? Would you like to help organize it? Would you like to speak at one of its meetings? Any advice or opinions about how it should be done? Or do you hate the idea? Please write and let me know what you think. If you include the BayLISA list in your reply make sure your reply is appropriate to that audience; otherwise, just mail me directly. Thanks! --Bill. -- William R Ward bill at wards.net http://www.wards.net/~bill/ ----------------------------------------------------------------------------- "A foolish consistency is the hobgoblin of little minds, adored by little statesmen and philosophers and divines." - Emerson From alee at 2win.com Fri Jun 20 10:12:16 2003 From: alee at 2win.com (Alex Lee) Date: Fri, 20 Jun 2003 10:12:16 -0700 (PDT) Subject: Trouble ticketing systems? In-Reply-To: <20030620044609.GS12423@pianosa.catch22.org> Message-ID: <20030620100915.U25861-100000@ns2.2win.com> You might want to check out Request Tracker(RT). It has email interface that works just like you described. I never use it though. So I guess a lot of people has the same requirement as yours. Alex Lee On Thu, 19 Jun 2003, Danny Howard wrote: > On Thu, Jun 19, 2003 at 07:01:20PM -0400, Chuck Yerkes wrote: > > Quoting Michael T. Halligan (michael at halligan.org): > > > I was wondering if I could get some opinions/experiences with > > > different ticketing systems? Lately I've lost interest in > > > spending so much time on bugfixing, learning rather peculiar > > > > You don't mention that other thing: > > Your requirements > > One thing I really really really really like is the ability to manage > tickets via e-mail, which I am very used to, instead of dealing with > some funny web interface that is completely new to me. > > This is doubly important, imho, when I am a user in need of help and > would rather spend time explaining that I need help by sending an e-mail > to IT instead of hunting down the web interface and figuring out how to > fill in the form, only to see it break on me or otherwise give me weird > errors that only increase my frustrations with technology and the people > who support it. > > Because I'm so picky about this, I hacked really deep into Bugzilla > internals to bodge up an interface so that not only could I send an > e-mail to an alias and get a ticket filed as a result, I could also > follow up to the e-mail from my happy threaded mail folder and > manipulate its state with some simple command macros. > > Now, I've been mostly out in the analog world these past few years, but > I'm curious if I'm the only person with these weird 1990s-style > feelings, and whether e-mail integration is a requirement that you folks > look for and that the ticket systems integrate cleanly. If you would > rather not pollute the list though, I'm happy to hear from you in > private. :) > > Thanks, > -danny > > -- > http://dannyman.toldme.com/ > From dk+baylisa at farm.org Fri Jun 20 10:55:25 2003 From: dk+baylisa at farm.org (=?koi8-r?B?RG1pdHJ5IEtvaG1hbnl1ayDkzcnU0snKIOvPyM3BzsDL?=) Date: Fri, 20 Jun 2003 10:55:25 -0700 Subject: Trouble ticketing systems? In-Reply-To: <20030620100915.U25861-100000@ns2.2win.com>; from alee@2win.com on Fri, Jun 20, 2003 at 10:12:16AM -0700 References: <20030620044609.GS12423@pianosa.catch22.org> <20030620100915.U25861-100000@ns2.2win.com> Message-ID: <20030620105525.D41383@farm.org> On Fri, Jun 20, 2003 at 10:12:16AM -0700, Alex Lee wrote: > > You might want to check out Request Tracker(RT). It has email > interface that works just like you described. I never use it though. > So I guess a lot of people has the same requirement as yours. I use it and it works wonderfully (or, semi-wonderfully ;) - when it receives a new message, it collapses original cc: and to: lines into virtual mailing list and makes sure all ticket responces go to all parties involved. you can update addresses in tickets on the web as well (in particular, add or remove cc: members.) Note that there are 2 versions - 2.0 and 3.0; 2.0 is more stable but 3.0 has more features... documentation is here: 3.0: http://www.bestpractical.com/rt/docs.html 2.0: http://fsck.com/rtfm/ > On Thu, 19 Jun 2003, Danny Howard wrote: > > > On Thu, Jun 19, 2003 at 07:01:20PM -0400, Chuck Yerkes wrote: > > > Quoting Michael T. Halligan (michael at halligan.org): > > > > I was wondering if I could get some opinions/experiences with > > > > different ticketing systems? Lately I've lost interest in > > > > spending so much time on bugfixing, learning rather peculiar > > > > > > You don't mention that other thing: > > > Your requirements > > > > One thing I really really really really like is the ability to manage > > tickets via e-mail, which I am very used to, instead of dealing with > > some funny web interface that is completely new to me. > > > > This is doubly important, imho, when I am a user in need of help and > > would rather spend time explaining that I need help by sending an e-mail > > to IT instead of hunting down the web interface and figuring out how to > > fill in the form, only to see it break on me or otherwise give me weird > > errors that only increase my frustrations with technology and the people > > who support it. > > > > Because I'm so picky about this, I hacked really deep into Bugzilla > > internals to bodge up an interface so that not only could I send an > > e-mail to an alias and get a ticket filed as a result, I could also > > follow up to the e-mail from my happy threaded mail folder and > > manipulate its state with some simple command macros. > > > > Now, I've been mostly out in the analog world these past few years, but > > I'm curious if I'm the only person with these weird 1990s-style > > feelings, and whether e-mail integration is a requirement that you folks > > look for and that the ticket systems integrate cleanly. If you would > > rather not pollute the list though, I'm happy to hear from you in > > private. :) > > > > Thanks, > > -danny > > > > -- > > http://dannyman.toldme.com/ > > From chuck+baylisa at snew.com Fri Jun 20 11:54:40 2003 From: chuck+baylisa at snew.com (Chuck Yerkes) Date: Fri, 20 Jun 2003 14:54:40 -0400 Subject: RFC: A new LUG for the peninsula? In-Reply-To: <16115.16395.185261.756323@komodo.home.wards.net> References: <16115.16395.185261.756323@komodo.home.wards.net> Message-ID: <20030620185440.GA14785@snew.com> Quoting William R Ward (bill at wards.net): > As I mentioned last night at the meeting... > > I spend most of my days at Oracle in Redwood Shores, and there are a > lot of Oracle people who are very much interested in Linux due to > Oracle's "Unbreakable Linux" campaign. But most of the people I've > talked to don't want to attend BayLISA, SVLUG, BALUG, or EBLUG due to > the distance involved. In these discussions it has become apparent to > me that there may be a need for a peninsula-based LUG. Baylisa meetings are too far from the pennisula? I can't get to them because I live in oakland and hate the traffic. Because they are on the pennisula. I'm looking for EastBay/city stuff... From bill at wards.net Fri Jun 20 13:29:39 2003 From: bill at wards.net (William R Ward) Date: Fri, 20 Jun 2003 13:29:39 -0700 Subject: RFC: A new LUG for the peninsula? In-Reply-To: <20030620185440.GA14785@snew.com> References: <16115.16395.185261.756323@komodo.home.wards.net> <20030620185440.GA14785@snew.com> Message-ID: <16115.28339.315405.352555@komodo.home.wards.net> Chuck Yerkes writes: >Quoting William R Ward (bill at wards.net): >> As I mentioned last night at the meeting... >> >> I spend most of my days at Oracle in Redwood Shores, and there are a >> lot of Oracle people who are very much interested in Linux due to >> Oracle's "Unbreakable Linux" campaign. But most of the people I've >> talked to don't want to attend BayLISA, SVLUG, BALUG, or EBLUG due to >> the distance involved. In these discussions it has become apparent to >> me that there may be a need for a peninsula-based LUG. > >Baylisa meetings are too far from the pennisula? >I can't get to them because I live in oakland and >hate the traffic. Because they are on the pennisula. > >I'm looking for EastBay/city stuff... Cupertino is south bay from my perspective... -- William R Ward bill at wards.net http://www.wards.net/~bill/ ----------------------------------------------------------------------------- "A foolish consistency is the hobgoblin of little minds, adored by little statesmen and philosophers and divines." - Emerson From ahorn at deorth.org Fri Jun 20 13:41:15 2003 From: ahorn at deorth.org (ahorn at deorth.org) Date: Fri, 20 Jun 2003 13:41:15 -0700 (PDT) Subject: RFC: A new LUG for the peninsula? In-Reply-To: <16115.28339.315405.352555@komodo.home.wards.net> Message-ID: On Fri, 20 Jun 2003, William R Ward wrote: >Cupertino is south bay from my perspective... It's only about 20 miles.. you have to go that far to find a decent movie theater on the peninsula :) (Having said that, I'm based in San Mateo and haven't been to baylisa meetings myself, so I'd be all for a local user group up here :) Cheers, Al From bill at wards.net Fri Jun 20 13:59:36 2003 From: bill at wards.net (William R Ward) Date: Fri, 20 Jun 2003 13:59:36 -0700 Subject: RFC: A new LUG for the peninsula? In-Reply-To: <20030620185440.GA14785@snew.com> References: <16115.16395.185261.756323@komodo.home.wards.net> <20030620185440.GA14785@snew.com> Message-ID: <16115.30136.655911.678010@komodo.home.wards.net> Chuck Yerkes writes: >Quoting William R Ward (bill at wards.net): >> As I mentioned last night at the meeting... >> >> I spend most of my days at Oracle in Redwood Shores, and there are a >> lot of Oracle people who are very much interested in Linux due to >> Oracle's "Unbreakable Linux" campaign. But most of the people I've >> talked to don't want to attend BayLISA, SVLUG, BALUG, or EBLUG due to >> the distance involved. In these discussions it has become apparent to >> me that there may be a need for a peninsula-based LUG. > >Baylisa meetings are too far from the pennisula? >I can't get to them because I live in oakland and >hate the traffic. Because they are on the pennisula. > >I'm looking for EastBay/city stuff... Note, there is a Linux group in San Francisco: BALUG. www.balug.org There is also a group that meets in Fremont: EBLUG. www.eblug.org --Bill. -- William R Ward bill at wards.net http://www.wards.net/~bill/ ----------------------------------------------------------------------------- "A foolish consistency is the hobgoblin of little minds, adored by little statesmen and philosophers and divines." - Emerson From bill at wards.net Fri Jun 20 14:01:08 2003 From: bill at wards.net (William R Ward) Date: Fri, 20 Jun 2003 14:01:08 -0700 Subject: RFC: A new LUG for the peninsula? In-Reply-To: References: <16115.28339.315405.352555@komodo.home.wards.net> Message-ID: <16115.30228.62611.693975@komodo.home.wards.net> ahorn at deorth.org writes: > >On Fri, 20 Jun 2003, William R Ward wrote: > >>Cupertino is south bay from my perspective... > >It's only about 20 miles.. you have to go that far to find a decent movie >theater on the peninsula :) > >(Having said that, I'm based in San Mateo and haven't been to baylisa >meetings myself, so I'd be all for a local user group up here :) Sounds good, I'll put you on the mailing list for it, when I get it up and running. -- William R Ward bill at wards.net http://www.wards.net/~bill/ ----------------------------------------------------------------------------- "A foolish consistency is the hobgoblin of little minds, adored by little statesmen and philosophers and divines." - Emerson From alvin at maggie.linux-consulting.com Fri Jun 20 17:16:01 2003 From: alvin at maggie.linux-consulting.com (Alvin Oga) Date: Fri, 20 Jun 2003 17:16:01 -0700 (PDT) Subject: RFC: A new LUG for the peninsula? - berkely In-Reply-To: <20030620185440.GA14785@snew.com> Message-ID: hi ya chuck On Fri, 20 Jun 2003, Chuck Yerkes wrote: > Baylisa meetings are too far from the pennisula? > I can't get to them because I live in oakland and > hate the traffic. Because they are on the pennisula. > > I'm looking for EastBay/city stuff... berkeley has a (unix) group that meets 2x a month ( 1st and 3rd thur ) http://www.weak.org/buug/ ( but i've never been there yet ) and there's the meetings at LBL on the top of the hill http://lug.lbl.gov/cgi-bin/site/index.pl ( July meeting is on AMD Opteron ( should be a good talk and i dont know what happened to the cal-lug .. c ya alvin From jxh at jxh.com Fri Jun 20 20:50:52 2003 From: jxh at jxh.com (Jim Hickstein) Date: Fri, 20 Jun 2003 22:50:52 -0500 Subject: Low-cost help with telecomm for start-up? In-Reply-To: <200306201631.h5KGV8JB066914@bunrab.catwhisker.org> References: <200306201631.h5KGV8JB066914@bunrab.catwhisker.org> Message-ID: <2147483647.1056149451@[10.9.18.6]> > Does anyone has suggestions for telecomm folks who would be willing > and able to work with such a company? I'd prefer to work with folks > who are near the area. I'd do it myself but I'm kind of out of the area. You might contact an outfit called NetVersant. They do work for us running _our_ Mitel PBX, and I'm sure they could help, but money might be an issue. At extremely low budgets, xDSL is your friend. Talk to meer.net about SDSL. So is Centrex, for small numbers of stations (under 50). Talk to any Pac*Bell^H^H^H^H^H^H^H^HSBC rep about that, and don't bother feeding your PBX for a while; a voice T1 is a big chunk of money compared to a handful of Centrex lines. From claw at kanga.nu Mon Jun 23 07:04:26 2003 From: claw at kanga.nu (J C Lawrence) Date: Mon, 23 Jun 2003 10:04:26 -0400 Subject: Trouble ticketing systems? In-Reply-To: Message from Danny Howard of "Thu, 19 Jun 2003 21:46:10 PDT." <20030620044609.GS12423@pianosa.catch22.org> References: <20030619230120.GA5811@snew.com> <20030620044609.GS12423@pianosa.catch22.org> Message-ID: <821.1056377066@kanga.nu> On Thu, 19 Jun 2003 21:46:10 -0700 Danny Howard wrote: > One thing I really really really really like is the ability to manage > tickets via e-mail, which I am very used to, instead of dealing with > some funny web interface that is completely new to me. Agreed. A bug or tracking system without an email interface is only just this side of useless as far as I'm concerned. -- J C Lawrence ---------(*) Satan, oscillate my metallic sonatas. claw at kanga.nu He lived as a devil, eh? http://www.kanga.nu/~claw/ Evil is a name of a foeman, as I live. From jgross at stimpy.net Mon Jun 23 21:17:17 2003 From: jgross at stimpy.net (Joe Gross) Date: Mon, 23 Jun 2003 21:17:17 -0700 Subject: Decent colo near walnut creek? Message-ID: <20030624041716.GA56398@felix.stimpy.net> Hey all, I'm looking for a colo in or near walnut creek. My requirement are pretty basic: - 1-2 cabinets - 256kb commitment burstable to at least 10Mb - 99.5% or better uptime - 24 hour on-site access - basic 24-hour 'remote hands' service - HSRP/VRRP/Private BGP uplink for redundancy a plus - a commitment to customer service - stable. multi-year history. profitable would be a big plus I'd be hosting all my own equipment. All I'd need is an uplink and a /26 or so netblock. Any suggestions? Thanks! Joe From ahorn at deorth.org Mon Jun 23 23:24:15 2003 From: ahorn at deorth.org (ahorn at deorth.org) Date: Mon, 23 Jun 2003 23:24:15 -0700 (PDT) Subject: Decent colo near walnut creek? In-Reply-To: <20030624041716.GA56398@felix.stimpy.net> Message-ID: As always the response is 'how much do you want to pay' :) I've had great success with Hurricane Electric, they have a facility in Fremont, which is on that side of the bay but a bit of a drive from Walnut Creek admittedly. Cheers, Al On Mon, 23 Jun 2003, Joe Gross wrote: >Date: Mon, 23 Jun 2003 21:17:17 -0700 >From: Joe Gross >To: baylisa at baylisa.org >Subject: Decent colo near walnut creek? > >Hey all, > >I'm looking for a colo in or near walnut creek. My requirement are >pretty basic: > >- 1-2 cabinets >- 256kb commitment burstable to at least 10Mb >- 99.5% or better uptime >- 24 hour on-site access >- basic 24-hour 'remote hands' service >- HSRP/VRRP/Private BGP uplink for redundancy a plus >- a commitment to customer service >- stable. multi-year history. profitable would be a big plus > >I'd be hosting all my own equipment. All I'd need is an uplink and a >/26 or so netblock. > >Any suggestions? > >Thanks! > >Joe > From jgross at stimpy.net Mon Jun 23 23:33:31 2003 From: jgross at stimpy.net (Joe Gross) Date: Mon, 23 Jun 2003 23:33:31 -0700 Subject: Decent colo near walnut creek? In-Reply-To: References: <20030624041716.GA56398@felix.stimpy.net> Message-ID: <20030624063331.GA62471@felix.stimpy.net> On Mon, Jun 23, 2003 at 11:24:15PM -0700, ahorn at deorth.org wrote: > > As always the response is 'how much do you want to pay' :) $0, or as close to as possible. :) > I've had great success with Hurricane Electric, they have a facility in > Fremont, which is on that side of the bay but a bit of a drive from Walnut > Creek admittedly. Something like HE would be great. I've got some boxes at UPN in SF and other than the occasional network and power outages they're been pretty good for the price. The office is going to be in Walnut Creek and there will only be 1 admin, so having the ability to stop by the colo during lunch, for example, is a huge plus. From marie at mmwi.com Tue Jun 24 07:02:18 2003 From: marie at mmwi.com (Marie Minder) Date: Tue, 24 Jun 2003 07:02:18 -0700 Subject: Decent colo near walnut creek? In-Reply-To: <20030624041716.GA56398@felix.stimpy.net> Message-ID: <010101c33a59$3a171f00$6a00a8c0@superstar> Hello Joe, I would try the TriVAlley Data Center. They are located in San Ramon. (8 minutes from Walnut Creek.) Greg Fish is one of the guys that runs it. His # is 925-328-1111 http://www.trivalleydatacenter.com Marie E. Minder President MMW International Marie at mmwi.com 925-838-9163 925-215-2429 (Fax) WWW.mmwi.com -----Original Message----- From: owner-baylisa at baylisa.org [mailto:owner-baylisa at baylisa.org]On Behalf Of Joe Gross Sent: Monday, June 23, 2003 9:17 PM To: baylisa at baylisa.org Subject: Decent colo near walnut creek? Hey all, I'm looking for a colo in or near walnut creek. My requirement are pretty basic: - 1-2 cabinets - 256kb commitment burstable to at least 10Mb - 99.5% or better uptime - 24 hour on-site access - basic 24-hour 'remote hands' service - HSRP/VRRP/Private BGP uplink for redundancy a plus - a commitment to customer service - stable. multi-year history. profitable would be a big plus I'd be hosting all my own equipment. All I'd need is an uplink and a /26 or so netblock. Any suggestions? Thanks! Joe From bill at wards.net Wed Jun 25 23:41:44 2003 From: bill at wards.net (William R Ward) Date: Wed, 25 Jun 2003 23:41:44 -0700 Subject: Peninsula Linux Users' Group (PenLUG) mailing list is now active Message-ID: <16122.38312.389138.897408@komodo.home.wards.net> Remember a while ago I posted about my idea for a new LUG? Well due to the great positive feedback I've taken it a step forward. I've put up a placeholder website, http://www.penlug.org and set up a mailing list. Click http://www.penlug.org/mailman/listinfo/penlug-members if you'd like to join the list. We have about 30 people so far. Once we decide when and where we will have the meetings, I'll post an announcement here. --Bill. -- William R Ward bill at wards.net http://www.wards.net/~bill/ ----------------------------------------------------------------------------- "A foolish consistency is the hobgoblin of little minds, adored by little statesmen and philosophers and divines." - Emerson From bl at unixshaman.com Fri Jun 27 16:05:41 2003 From: bl at unixshaman.com (Brett G Lemoine) Date: Fri, 27 Jun 2003 16:05:41 -0700 Subject: MTA, easy insertion of header line Message-ID: <199779515.1056729941@[10.254.46.174]> I may have a case where I need to build an relay box for the sole purpose of adding a header line into incoming mail (specifically a content-type/character-set header) (don't ask). Without starting an MTA religious war, what recommendations would the kind folk on baylisa have on this subject? I know I could probably kludge it to work on sendmail (perhaps using milter), but it's been too long since I looked at postfix, exim, etc.. for me to recall if they can easily do something like this. FWIW, the header content will be static. thanks, bl From star at starshine.org Sat Jun 28 11:50:30 2003 From: star at starshine.org (Heather Stern) Date: Sat, 28 Jun 2003 11:50:30 -0700 Subject: MTA, easy insertion of header line In-Reply-To: <199779515.1056729941@[10.254.46.174]> References: <199779515.1056729941@[10.254.46.174]> Message-ID: <20030628185030.GB16202@starshine.org> On Fri, Jun 27, 2003 at 04:05:41PM -0700, Brett G Lemoine wrote: > > I may have a case where I need to build an relay box for the > sole purpose of adding a header line into incoming mail > (specifically a content-type/character-set header) (don't ask). > > Without starting an MTA religious war, what recommendations > would the kind folk on baylisa have on this subject? I know > I could probably kludge it to work on sendmail (perhaps using > milter), but it's been too long since I looked at postfix, exim, > etc.. for me to recall if they can easily do something like this. Essentially the santized question is, you need to do some sort of scan and tweak during relaying, rather than during delivery. If they were all sure to arrive at one mail system, it could be during delivery, and pretty much a solved problem, no? So you must want to help out multiple destinations inside. If sendmail milters can be applied during relaying than that seems a rather simple fix, yes. If [your mailer's name here] has a good way to tweak what's added during relaying, ok, that'd work too. Hmm, in Postfix, it's -really- easy to remove headers, I hadn't tried to -add- any though. A brief attempt to look this up on the internet led to a thread from way back in 2000, that Wietse wants to, but hadn't thought of a clean method yet. And some random blit about "an MSA would repair and add headers if necessary, while an MTA would simply relay" from some other site entirely. Otherwise, hacking the portion of the code which normally adds "Received:" headers would be the place to jump in and add your code block too. Ahhh, that glorious open source. :) Sure, you could degenerate to forcing some sort of delivery through a reprocessor, but then onwards from you, all the mail would look like it -originated- from your box, and I can't tell if you really wanted that. Somehow I doubt it. > FWIW, the header content will be static. Then adding it to the Received: section of the world, in just about any of the modern mailers, sounds like the easiest plan. > thanks, > bl Hope that helps! . | . Heather Stern | star at starshine.org --->*<--- Starshine Technical Services - * - consulting at starshine.org ' | ` Sysadmin Support and Training | (800) 938-4078 From windsor at warthog.com Sat Jun 28 13:23:57 2003 From: windsor at warthog.com (Rob Windsor) Date: Sat, 28 Jun 2003 15:23:57 -0500 Subject: MTA, easy insertion of header line In-Reply-To: Your message of "Fri, 27 Jun 2003 16:05:41 PDT." <199779515.1056729941@[10.254.46.174]> Message-ID: <200306282026.h5SKQ7t25455@warthog.com> On Fri, 27 Jun 2003 16:05:41 PDT, verily did Brett G Lemoine write: > I may have a case where I need to build an relay box for the > sole purpose of adding a header line into incoming mail > (specifically a content-type/character-set header) (don't ask). > Without starting an MTA religious war, what recommendations > would the kind folk on baylisa have on this subject? I know > I could probably kludge it to work on sendmail (perhaps using > milter), but it's been too long since I looked at postfix, exim, > etc.. for me to recall if they can easily do something like this. > FWIW, the header content will be static. With sendmail, not only is it trivial, but it's already being done. add-if-not-there-already: Look for "Date:" in your sendmail.cf. If you want to impose a site-defined fixed content-type header, then just add "HContent-Type....", somewhat like the Received: lines. The only tricky part is to keep your mail server from doing it on both inbound and outbound mail. Rob++ ---------------------------------------- Internet: windsor at warthog.com __o Life: Rob at Carrollton.Texas.USA.Earth _`\<,_ (_)/ (_) The weather is here, wish you were beautiful. From claw at kanga.nu Sun Jun 29 20:45:24 2003 From: claw at kanga.nu (J C Lawrence) Date: Sun, 29 Jun 2003 23:45:24 -0400 Subject: MTA, easy insertion of header line In-Reply-To: Message from Brett G Lemoine of "Fri, 27 Jun 2003 16:05:41 PDT." <199779515.1056729941@[10.254.46.174]> References: <199779515.1056729941@[10.254.46.174]> Message-ID: <22766.1056944724@kanga.nu> On Fri, 27 Jun 2003 16:05:41 -0700 Brett G Lemoine wrote: > Without starting an MTA religious war, what recommendations would the > kind folk on baylisa have on this subject? I know I could probably > kludge it to work on sendmail (perhaps using milter), but it's been > too long since I looked at postfix, exim, etc.. for me to recall if > they can easily do something like this. Its a one line config file change in Exim, ala: headers_add = "X-FOO: some text here" in the appropriate transport. Directional sensitivity (inbound vs outbound is not a problem as Exim transports are (usually) directional. -- J C Lawrence ---------(*) Satan, oscillate my metallic sonatas. claw at kanga.nu He lived as a devil, eh? http://www.kanga.nu/~claw/ Evil is a name of a foeman, as I live.