[Baylisa-jobs] Seeking Linux Sys Admin/Support Engineer - East Bay

Mon Aug 20 09:46:14 PDT 2012

Linux SYS Admin/Support Engineer
Contact:
Leann Pereira, MS.
Principal, Pereira & Stryker, LLC.- Advancing Your Capacity for Innovation
and Growth
p: 510-468-9366
www.pereira-stryker.com

JOB DESCRIPTION

Hours:  Sat, Sun and Flex Friday or Monday, 3 day long days or 5 days

Here is a typical task on a typical day:

Working the tickets

Our tech support engineer will have to pull log files to investigate the
tickets.  You will need to read the javascript.  The tech support engineer
will then need to communicate with the end user layman terms.  You will
need to be able to walk an end user  through a technical operation via
conferencing software.   You will also interface with internal technical
staff (engineers and coders) and explain what is going on.

QUALIFICATIONS

*Qualifications / Necessary Skills:*

   - 3 to 5 years minimum experience performing analysis and
   troubleshooting of complex software applications
   - Experience with Microsoft and Unix operating systems
   - Experience VMWare, or other similar software, for replicating client
   issues
   - Some Javascripting or other similar scripting language preferred
   - Working knowledge of databases and database technology (Oracle, SQL
   Server); networks and network troubleshooting; and with messaging and
   messaging protocols
   - Experience providing support and communicating with enterprise level
   customers
   - Ability to quickly learn new technology and new products
   - Ability to multitask while ensuring the highest quality of work
   - Strong interpersonal skills including the ability to interact with
   customers in a pre- or post-Sales capacity
   - Proven verbal and written communication skills
   - Ability to mentor others

Experience with the following a plus:

   - BMC Control-M, Impact Manger, Change Management or Service Desk
   Incident Management
   - CA Specrum
   - HP Operations Manager or Service Desk

 ADDITIONAL INFORMATION

Compensation & Benefits:

    Generous salary
    Options package
    401k plan
    Health, Dental, and Vision insurance
    3P wellness program

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