CFP: Computer-Human Interaction for Management of IT

Fri Jun 16 09:33:25 PDT 2006

Next March there will be a new symposium on IT management, looking at 
the challenges of complex system administration from a human interaction 
perspective.  Please consider what you have to contribute, whether it be 
identifying issues, advocating for important problems that need research 
and development, or sharing solutions.  Submit a paper by Sept 1 or a 
poster by October 27.  Keep reading if you want more details.

Though this event will not be local we still hope to tap the experience 
of the BayLISA membership.  We're doing our best to encourage 
contribution from the system administration community.  Please accept 
our apologies if you receive variants of this announcement more than 
once.  Thank you for your time.

                           CALL FOR PAPERS

ACM CHIMIT '07: 1st ACM Symposium on Computer-Human Interaction for
                 Management of Information Technology

                March 30-31, 2007 - Cambridge, MA, USA
                    http://chimit.cs.tufts.edu

Over the years, IT systems have become increasingly complex such that
management is now a serious bottleneck to personal and organizational
productivity. IT service delivery costs are now dominated by operating
expenses, and end-user productivity suffers as a consequence. Simply
put, we are at a turning point in IT: Further advances in technology,
business efficiency, and growth require fundamentally new approaches
to system design and management. Solutions will require a broad
understanding of technology, people, organizations, and business. This
symposium aims to bring together stakeholders, researchers,
practitioners, and designers from diverse fields such as
human-computer interaction, human factors, computer science,
management science, social sciences, and service sciences, to identify
issues, put forward a research agenda, and propose solutions.

TOPICS
Original contributions are sought broadly on workplace studies,
processes and practices, organizational knowledge, models and metrics,
design, experimental studies, tools, and automation approaches for IT
management. More specifically topics of interest include but are not
limited to:

* Workspace Studies
   - Ethnographic studies of IT work in context
   - Patterns of work for various IT processes
   - Requirements for the design of new technologies
   - Issues related to new technology adoption
   - Role and forms of organization for effective work

* Processes and Practices
   - Development and use of processes in IT
   - Best practices in problem solving strategies
   - Impact of business decisions on IT
   - Standards and guidelines of IT management
   - Experiences in policy development and use

* Organizational Knowledge
   - Case studies and techniques for expertise-finding
   - Approaches to supporting communities of practice
   - Relationship computing and role management
   - Studies of collaboration and coordination
   - Knowledge management and training in IT

* Models and Metrics
   - Models and metrics of key performance indicators
   - Quality analysis of models and metrics
   - Techniques for dynamic data collection
   - Development of early problem indicators

* Design
   - Design of human-centered IT systems
   - Architectural considerations for user experience
   - Design methodologies for complexity and risk

* Experimental Studies
   - Models of interaction with complex IT systems
   - Language in human-machine interaction
   - Evaluations of system management interfaces
   - Experiments on human error and attention
   - Cognitive issues in complex display design
   - Studies of decision-making for complex problems

* Tools and Techniques
   - Interaction techniques for system management
   - Collaborative system administration workspaces
   - Visualizations of complex system behavior
   - Management tools for personal computing
   - Script and tool development environments

* Automation
   - Automation/Policy languages
   - Human interfaces to automation
   - Policy-based interaction and control
   - Trust management in automation
   - Human-automation work division and redundancy
   - Agent-based automation and control

SUBMISSION INSTRUCTIONS
Papers must be in standard ACM two-column format and cannot exceed 10
pages in total length, including the abstract, figures and references,
and must be formatted according to the detailed ACM SIG publication
instructions. Posters must be in standard ACM two-column format and
cannot exceed 2 pages in total length. Please visit the CHIMIT '07 web
site for further information.

IMPORTANT DATES
September 1, 2006: Papers Submission
October 13, 2006: Papers Notification
October 27, 2006: Posters Submission
November 17, 2006: Posters Notification

GENERAL CHAIRS                              PROGRAM CHAIRS
Alva Couch, Tufts                           Patricia Jones, NASA Ames
Paul Maglio, IBM                            Eser Kandogan, IBM

                           STEERING COMMITTEE
John Bailey, IBM                            Tom Sheridan, MIT
Stephen Barley, Stanford                    Ben Shneiderman, Maryland
AEleen Frisch, Exponential                  Tony Temple, IBM
David Woods, Ohio State

                           PROGRAM COMMITTEE
Ismail Ari, HP Labs                         Paul Luff, Kings College London
Jim Barlow, NCSA                            Wayne Lutters, Maryland, BC
David Blank-Edelman, Northeastern           David Kaber, North Carolina 
State
Jeannette Blomberg, IBM                     Emre Kiciman, Microsoft
Geoff Bowker, Santa Clara                   Rob Kolstadt
Mark Burgess, University College Oslo       Luke Kowalski, Oracle
Terrel Cox, Microsoft                       Hanan Lutfiyya, Western Ontario
Catalina Danis, IBM                         Gloria Mark, UC, Irvine
Christine Halverson, IBM                    Mustapha Mouloua, UCF
Pam Hinds, Stanford                         Susan Leigh Star, Santa Clara
Erik Hollnagel, École des Mines de Paris    Jim Thornton, PARC

TREASURER                                   REGISTRATION CHAIR
Asaf Degani, NASA Ames                      Chris Campbell, IBM

PUBLICITY
Jim Thornton, PARC